Return & Refund Policy

Return Eligibility

Condition: Products must be unopened, unused, and in original, sealed packaging to qualify for a return.

Time Frame: Returns must be initiated within 30 days of the purchase date.

Exceptions: Due to hygiene and safety reasons, products that have been opened or used, including items with broken or tampered seals, are not eligible for returns.

Non-Returnable Items: Final Sale Items: Items marked as final sale cannot be returned or refunded.

Discounted or Promotional Products: Certain promotional or discounted items may also be excluded from return eligibility. Please check specific product details for return eligibility.

Return Process

Step 1: Contact our Customer service team by email or phone, providing your order number and proof of purchase.

Step 2: Customer service will provide instructions for returning the item, including any return authorization needed.

Step 3: Package the product securely and include all original parts, documents, and packaging.

Return Shipping

Customers are responsible for return shipping costs, except in cases where the product was damaged, defective, or incorrect upon arrival.

We recommend using a trackable shipping service to ensure safe delivery.

Refund Process

Inspection: Once the returned product is received, it will be inspected to confirm eligibility.

Refund Timeline: Eligible refunds will be processed to the original payment method within 7–10 business days after inspection.

Partial Refunds: In cases where products are returned in non-original packaging, or with missing items, a partial refund may be issued at our discretion.

Damaged or Defective Products

If you receive a damaged or defective product, please contact customer service within 7 days of delivery. We will arrange a replacement or a full refund, including return shipping.

Exchanges

At this time, we do not offer exchanges on hair products. Please initiate a return for a refund and place a new order for the desired.

Got any questions?

If you have any questions about our top-notch hair care products, please get in touch with a member of our friendly team so we can talk.